TERMS AND CONDITIONS FOR THE 12 MONTH “ALL ROAD HAZARD GUARANTEE” CONDUCTED BY SUMITOMO RUBBER SOUTH AFRICA (PTY) LTD (SUMITOMO/’THE PROMOTER”)
AS FROM 1 AUGUST 2022 DUNLOP ZONE, DUNLOP EXPRESS, DUNLOP CONTAINER AND DUNLOP COMMERCIAL DEALERS WILL OFFER CUSTOMERS A 12 MONTH “ALL ROAD HAZARD GUARANTEE”.

Starting date of 12 Month Dunlop “All Road Hazard Guarantee”:
Dunlop Tyre Warranty will be available from 1 August 2022 to all customers of the abovementioned Dunlop Dealerships.

Dunlop 12 Month All Road Guarantee:

Subject to the replacement preconditions and exclusions listed below, Sumitomo Rubber South Africa (Pty) Ltd (hereinafter referred to as SRSA) offers customers full replacement of Dunlop tyres purchased at dealers listed below:

  • Dunlop Zone
  • Dunlop Express
  • Dunlop Container
  • Dunlop Commercial

wherever they operate within the Republic of South Africa, Botswana, Lesotho, Namibia, and Swaziland, but limited to the vehicle class listed below:

  1. For tyres fitted to taxis with the gross vehicle mass of less than 3 500 (three thousand five hundred) kilograms.
  2. For tyres vehicles with the gross vehicle mass of less than 3 500 (three thousand five hundred) kilograms, including and limited to passenger vehicles. Recreational 4x4 vehicles, sport utility vehicles and light commercial vehicles (bakkies) but excluding motor vehicles designed not to be principally on a public road.
  3. The tyres covered under the 12-month Dunlop “All Road Hazard Guarantee is any Dunlop tyre that is PCR 10 inch and upwards, the entire SUV Range, and the entire LTR range, purchased by a designated customer at a designated dealer and fitted to the designated vehicle.

This replacement undertaking will remain enforceable by customers:

  1. In the case of tyres fitted to taxis with a gross vehicle mass of less than 3500 (three thousand five hundred) kilogram.
  2. In the case of tyres fitted to any other vehicle with the gross mass of less than 3 500 (three thousand five hundred) kilogram, including and limited to passenger vehicles, recreational 4x4 vehicles, sport utility vehicles and light commercial vehicles (bakkies), but excluding motor vehicles not designed to be used primarily on a public road, for a period of 12 (twelve) months after the purchase invoice is issued to the customer.
  3. In the case of a replacement the exact same tyre (Size, Pattern and Brand) will be replaced, in the unlikely event that the dealer does not have stock of the same tyre, then the dealer needs to recommend a replacement tyre as an approved alternative and application as the damaged tyre to the iMPAC claims department.

Customers may claim the benefit/s under the replacement undertaking if the following preconditions have been complied with:

  • Customers who wish to receive the benefits of the replacement undertaking must register for the Dunlop 12-month “all road hazard guarantee” on either dealer portal or the official Dunlop we site within 7 (seven) days of purchasing a tyre at a participating Dunlop dealer.
  • Customers who have registered for the 12- month Dunlop “All Road Guarantee must keep a hard copy of their invoice or produce an image which has been uploaded to either dealer portal or official Dunlop website of their purchase invoice, as the purchase invoice must be submitted in the event of a claim.
  • Customers must not disclose incorrect or incomplete information when registering for Dunlop 12- month “All Road Hazard Guarantee” as it will lead to the repudiation of your claim under the replacement undertaking.
  • Customers must make sure that the DOT and manufacturing date appears on the invoice that the participating dealer offers.
  • Customers may claim when the tyre suffers irreparable damage during the replacement period while the vehicle is in use on a South African road and in the following countries, Botswana, Lesotho, Namibia and Swaziland and damage must be a result of impact break, cut, or bruise due to uneven road surfaces and potholes.
  • Customers who purchase qualifying tyres from Dunlop Zone, Dunlop Express, Dunlop Commercial or Dunlop Container will be entitled to claim from any of the above-mentioned dealerships.

The following damage and/or damage causing events are excluded from the replacement undertaking:

  • Cosmetic damages, atmospheric or chemical damages, damages caused by motor vehicle accidents (claimable from comprehensive insurance) and malicious damage that has been inflicted by the customer or a third party.
  • Loss or damages caused by road traffic accidents, fire, theft, driver abuse and or negligence.
  • Incorrect fitment and or/incorrect size, not according to manufacturer’s specifications.
  • Damage suffered before and after the replacement period.
  • Damages to tyres fitted to vehicles that are used for off-road sport, vehicles that are used outside the manufacturer’s design intention, for racing, speed testing, or any use of a competitive nature, agricultural vehicles, courier and dispatch services, tow truck, driving tuition or on reliability trails.
  • Standard, SAIA (South African Insurance Association) riot, strike and nuclear exclusions apply.
  • Tyres where the tread limit is below the legal limit of 1.6mm when the replacement claim is lodged.
  • Any damage to the tyre that is recoverable under an existing insurance policy.
  • The cost of repair of any tyre if such a tyre is capable of being repaired. Any loss or damage outside of South Africa, Namibia, Botswana, Lesotho and Swaziland.
  • Wear and Tear: Replacement of tyres that have reached the legal wear limit.
  • Damages to a vehicle resulting from damaged tyre or any object that damaged the tyre and the vehicle.

Dealer Operating Claim Guidelines:

The damaged tyre must:

  • Be inspected to ensure that the tyre is irreparable.
  • Be inspected to ensure that the tyre has not been maliciously damaged.
  • Should the damaged tyre suffer repairable damages, the tyre must be repaired, and the offering will still be valid when the tyre is irreparable.
  • Be within 1.6mm tread depth remaining.
  • Have pictures taken of the damaged part of the tyre and (Dot Number) and serial number.
  • Be kept for a period of 2 weeks from date of claim. All damaged tyres replaced under the 12-month Dunlop “All Road Hazard Guarantee”, must be kept for a period of two (2) weeks as iMPAC Underwriting Managers (PTY) Ltd reserves the right to send a representative to inspect all damaged tyres.
  • Have the tyre serial number recorded for auditing purposes when the claim is processed for the customer.

Replacement Tyre Not Available:

If a replacement tyre is not available for a period longer than 2 weeks the dealership must replace the tyre with a similar or next generation tyre of the same size and brand, with the proper authorization from iMPAC Under Writing Managers

  1. In the event that a tyre seems to have a manufacturing defect the usual Technical Evaluation Centre claim procedure should be followed and not claimed for on the insurance policy.
  2. Please note that the participating dealership will replace a consumer’s tyre and SRSA will replenish the dealership with the next order run.